Starting Completely Fresh

1:"$Sreact.fragment" 2:I[479520,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],""] 3:I[86918,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"Providers"] 4:I[339756,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"default"] 5:I[758298,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/12jkcbewrvwt-.js"],"default"] 6:I[837457,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"default"] 7:I[522016,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/2pq9l4ekn1d5u.js","/_next/static/chunks/0duod5prhpdxh.js"],""] 8:I[713354,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"Toaster"] 9:I[671394,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"CookieBanner"] a:I[257832,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"CookieYesBridge"] b:I[406351,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/2pq9l4ekn1d5u.js"],"SupportShell"] 12:I[563491,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/3krgq3ns4x0h7.js"],"default"] :HL["/_next/static/chunks/29lzppwsvp33t.css","style"] :HL["/_next/static/chunks/1ua9tudpz95so.css","style"] :HL["/_next/static/chunks/21-jzlik1h159.css","style"] :HL["/_next/static/chunks/2ohwb9nc7l2sg.css","style"] :HL["/_next/static/chunks/1bkb50xgxwzt7.css","style"] :HL["/_next/static/media/0c89a48fa5027cee-s.p.2cyn07wtgehh0.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/2aa781f449db21e3-s.p.1pg2nifvadz06.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/70bc3e132a0a741e-s.p.3t6q91iet4nsy.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/83afe278b6a6bb3c-s.p.2bn3s6zvc0dyp.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/99e609270109b47d-s.p.40sczeszzbjw1.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/a343f882a40d2cc9-s.p.1sj6eobyi31rd.woff2","font",{"crossOrigin":"","type":"font/woff2"}] :HL["/_next/static/media/effe91970fc4db64-s.p.0oace-s_gkfks.woff2","font",{"crossOrigin":"","type":"font/woff2"}] 10:X 0:{"P":null,"c":["","support","northstar","guides","starting-fresh"],"q":"","i":false,"f":[[["",{"children":["support",{"children":["northstar",{"children":[["kind","guides","d",[]],{"children":[["slug","starting-fresh","d",[]],{"children":["__PAGE__",{},"$undefined","$undefined",4096]},"$undefined","$undefined",4096]},"$undefined","$undefined",4096]},"$undefined","$undefined",4096]},"$undefined","$undefined",4096]},"$undefined","$undefined",4112],[["$","$1","c",{"children":[[["$","link","0",{"rel":"stylesheet","href":"/_next/static/chunks/29lzppwsvp33t.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}],["$","link","1",{"rel":"stylesheet","href":"/_next/static/chunks/1ua9tudpz95so.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}],["$","script","script-0",{"src":"/_next/static/chunks/0hphple7nw_qr.js","async":true,"nonce":"$undefined"}],["$","script","script-1",{"src":"/_next/static/chunks/3m0l0j9k1ft4_.js","async":true,"nonce":"$undefined"}],["$","script","script-2",{"src":"/_next/static/chunks/0cbiun-c-2vh2.js","async":true,"nonce":"$undefined"}],["$","script","script-3",{"src":"/_next/static/chunks/37y0ljnw0z8io.js","async":true,"nonce":"$undefined"}],["$","script","script-4",{"src":"/_next/static/chunks/038p6n9cr4sp_.js","async":true,"nonce":"$undefined"}],["$","script","script-5",{"src":"/_next/static/chunks/239hn10d0pdum.js","async":true,"nonce":"$undefined"}],["$","script","script-6",{"src":"/_next/static/chunks/3_1orko0kr3ii.js","async":true,"nonce":"$undefined"}]],["$","html",null,{"lang":"en","suppressHydrationWarning":true,"className":"jetbrains_mono_6104e6b7-module__s6uLTa__variable space_grotesk_f5c667ac-module__YjodVq__variable inter_57cd538e-module__9d9mgq__variable","children":["$","body",null,{"className":"font-satoshi","children":[["$","$L2",null,{"id":"cookieyes-shim","strategy":"beforeInteractive","children":"(function () {\n var allowed = [\"ride.dev\",\"www.ride.dev\",\"app.ride.dev\",\"admin.ride.dev\",\"school.ride.dev\"];\n if (allowed.indexOf(location.hostname.toLowerCase()) === -1) return;\n if (document.getElementById(\"cookieyes\")) return;\n var s = document.createElement(\"script\");\n s.id = \"cookieyes\";\n s.async = false;\n s.src = \"https://cdn-cookieyes.com/client_data/631977fea33f5117eb404c5f6796f5d6/script.js\";\n document.head.appendChild(s);\n})();"}],["$","$L3",null,{"children":["$","$L4",null,{"parallelRouterKey":"children","error":"$5","errorStyles":[],"errorScripts":[["$","script","script-0",{"src":"/_next/static/chunks/12jkcbewrvwt-.js","async":true,"nonce":"$undefined"}]],"template":["$","$L6",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":[["$","main",null,{"className":"bg-background text-foreground grid min-h-[70vh] place-items-center px-6 py-16","children":["$","div",null,{"className":"max-w-md text-center","children":[["$","p",null,{"className":"text-muted-foreground font-mono text-sm tracking-[0.2em]","children":"404"}],["$","h1",null,{"className":"mt-2 text-2xl font-bold tracking-tight","children":"This page isn’t here"}],["$","p",null,{"className":"text-muted-foreground mt-3 text-[15px]","children":"The address may have moved, or it never existed."}],["$","div",null,{"className":"mt-6 flex justify-center gap-3","children":[["$","$L7",null,{"href":"/","className":"rounded-md bg-blue-600 px-4 py-2 text-sm font-semibold text-white hover:bg-blue-700","children":"Go home"}],["$","$L7",null,{"href":"/support","className":"border-border rounded-md border px-4 py-2 text-sm font-semibold","children":"Help center"}]]}]]}]}],[]],"forbidden":"$undefined","unauthorized":"$undefined"}]}],["$","$L8",null,{"richColors":true}],["$","$L9",null,{}],["$","$La",null,{}]]}]}]]}],{"children":[["$","$1","c",{"children":[[["$","link","0",{"rel":"stylesheet","href":"/_next/static/chunks/21-jzlik1h159.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}],["$","link","1",{"rel":"stylesheet","href":"/_next/static/chunks/2ohwb9nc7l2sg.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}],["$","link","2",{"rel":"stylesheet","href":"/_next/static/chunks/1bkb50xgxwzt7.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}],["$","script","script-0",{"src":"/_next/static/chunks/2pq9l4ekn1d5u.js","async":true,"nonce":"$undefined"}]],["$","$Lb",null,{"children":["$","$L4",null,{"parallelRouterKey":"children","error":"$undefined","errorStyles":"$undefined","errorScripts":"$undefined","template":["$","$L6",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":["$Lc",[]],"forbidden":"$undefined","unauthorized":"$undefined"}]}]]}],{"children":[["$","$1","c",{"children":[null,["$","$L4",null,{"parallelRouterKey":"children","error":"$undefined","errorStyles":"$undefined","errorScripts":"$undefined","template":["$","$L6",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":"$undefined","forbidden":"$undefined","unauthorized":"$undefined"}]]}],{"children":["$Ld",{"children":["$Le",{"children":["$Lf",{},null,false,null]},null,false,"$10"]},null,false,"$10"]},null,false,"$10"]},null,false,null]},null,false,null],"$L11",false]],"m":"$undefined","G":["$12",["$L13","$L14"]],"S":false,"h":null,"r":"$undefined","s":"$undefined","a":"$undefined","l":"$undefined","p":"$undefined","d":"$undefined","b":"rOcofDia8l5v0t-mqXngg"} 16:I[897367,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"OutletBoundary"] 17:"$Sreact.suspense" 19:I[897367,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"ViewportBoundary"] 1b:I[897367,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"MetadataBoundary"] d:["$","$1","c",{"children":[null,["$","$L4",null,{"parallelRouterKey":"children","error":"$undefined","errorStyles":"$undefined","errorScripts":"$undefined","template":["$","$L6",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":"$undefined","forbidden":"$undefined","unauthorized":"$undefined"}]]}] e:["$","$1","c",{"children":[null,["$","$L4",null,{"parallelRouterKey":"children","error":"$undefined","errorStyles":"$undefined","errorScripts":"$undefined","template":["$","$L6",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":"$undefined","forbidden":"$undefined","unauthorized":"$undefined"}]]}] f:["$","$1","c",{"children":["$L15",[["$","script","script-0",{"src":"/_next/static/chunks/0duod5prhpdxh.js","async":true,"nonce":"$undefined"}]],["$","$L16",null,{"children":["$","$17",null,{"name":"Next.MetadataOutlet","children":"$@18"}]}]]}] 11:["$","$1","h",{"children":[null,["$","$L19",null,{"children":"$L1a"}],["$","div",null,{"hidden":true,"children":["$","$L1b",null,{"children":["$","$17",null,{"name":"Next.Metadata","children":"$L1c"}]}]}],["$","meta",null,{"name":"next-size-adjust","content":""}]]}] 13:["$","link","0",{"rel":"stylesheet","href":"/_next/static/chunks/29lzppwsvp33t.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}] 14:["$","link","1",{"rel":"stylesheet","href":"/_next/static/chunks/1ua9tudpz95so.css","precedence":"next","crossOrigin":"$undefined","nonce":"$undefined"}] 1d:I[661667,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/2pq9l4ekn1d5u.js"],"AccentButton"] 10:C c:["$","div",null,{"className":"sp-page sp-404","children":["$","div",null,{"className":"wrap","children":["$","header",null,{"className":"sp-head","children":[["$","h1",null,{"children":"404"}],["$","div",null,{"className":"sp-lede","children":["$","p",null,{"children":"This page isn’t here. The address may have moved, or it never existed."}]}],["$","div",null,{"className":"sp-actions","children":[["$","$L1d",null,{"href":"/","accent":true,"children":"Back to MedRide"}],["$","$L1d",null,{"href":"/support","children":"Help center"}]]}]]}]}]}] 1e:I[802970,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js","/_next/static/chunks/2pq9l4ekn1d5u.js","/_next/static/chunks/0duod5prhpdxh.js"],"ArticleFrame"] 1f:T5b54,Starting Completely Fresh

What survives, and how to clear it

The four durable per-date artifacts
Artifact	Survives a re-solve?	How to clear it	Or ignore for one run
Pins — including every auto-pinned manual assignment	Yes	Clear pins in the metrics bar	“Ignore pins for this run”
Retimes	Yes — until a changed import supersedes them	No UI today — see below	“Ignore retimes for this run”
Pair splits	Yes	Undo split per trip	“Ignore splits for this run”
The commit (the baseline)	Yes — it is the baseline	Discard commits (leads only)	—

Two near-misses worth knowing: a reorder's stop order is not durable (the pinned placement is; the order re-optimises), and shift edits aren't run artifacts at all — they belong to the Data page and its reload rule.

The lighter route — ignore, don't destroy

The better default, especially for “what would the solver do on its own?”

Tick all three “Ignore … for this run” boxes in the run dialog. Everything stays stored, and the result view honestly labels what was skipped: struck-through Pinned and 🕐 badges, plus Pins ignored / Retimes ignored / Splits ignored pills in the metrics bar. Compare, then go back to a normal run — nothing was lost.

Stored for this date

✓ Ignore pins for this run

14 pins — 12 resolved · 2 superseded

✓ Ignore retimes for this run

2 retimes

✓ Ignore splits for this run

1 split pair

Start solve

The lighter route — all three “Ignore … for this run” boxes ticked in the run dialog. Simulated view, mock data. Nothing is deleted; one run just pretends the stored edits don't exist, and says so in its metrics pills.

The full reset

Clear pins

Metrics bar. This wipes the whole date's pin file — every other run's pins and any forced override they encode, yours and your colleagues'. The confirmation names how many are whose. The button only appears when pins exist.
Undo splits you don't want to keep

Per trip, on anything badged SPLIT — only if you want the pairs re-linked.
Discard commits — leads only, and read the dialog

This soft-voids the date's commits: they stay in history as the audit record of what was hand-transcribed, but stop being the baseline — the Changes panel reverts to “never committed,” and the transcription marker and drift rows clear. Transcription tick-offs are kept: a tick records hand-work that really happened in MediRoutes, and that stays true whatever happens to the plan. (If the dialog's post-acknowledge text claims ticks are cleared, it's wrong — a known copy bug.)
New solve

If you also want fresh trip data, tick Re-import trips (force refresh) on the Data page and reload first.

Retimes have no delete button

A retime can currently only be overwritten with a different time, ignored per-run, or superseded by a changed import — there is no way to remove one from the UI. For a true fresh start, “Ignore retimes for this run” is the practical answer. (The team knows; a clear-retimes control is a small planned fix.)

← Back to all guides
Checked against develop (web 32d6cdc9 · northstar 701a4571), 13 August 2026. If this guide and the app disagree, trust the app.

15:["$","div",null,{"className":"sp-page","children":["$","div",null,{"className":"wrap","children":[["$","header",null,{"className":"sp-head","children":[["$","$L7",null,{"href":"/support/northstar","className":"sp-back","children":"← All NorthStar guides"}],["$","h1",null,{"children":"Starting Completely Fresh"}],["$","p",null,{"className":"sp-lede","children":"The four durable per-date artifacts, the lighter “ignore for one run” route, and the full reset sequence — with the what-survives table."}]]}],["$","div",null,{"className":"sp-frame","children":["$","$L1e",null,{"html":"$1f"}]}]]}]}] 1a:[["$","meta","0",{"charSet":"utf-8"}],["$","meta","1",{"name":"viewport","content":"width=device-width, initial-scale=1"}]] 20:I[27201,["/_next/static/chunks/0hphple7nw_qr.js","/_next/static/chunks/3m0l0j9k1ft4_.js","/_next/static/chunks/0cbiun-c-2vh2.js","/_next/static/chunks/37y0ljnw0z8io.js","/_next/static/chunks/038p6n9cr4sp_.js","/_next/static/chunks/239hn10d0pdum.js","/_next/static/chunks/3_1orko0kr3ii.js"],"IconMark"] 18:null 1c:[["$","title","0",{"children":"Starting Completely Fresh · ride.dev Support"}],["$","link","1",{"rel":"icon","href":"/icon.svg?icon.2wkwwos6zm3ky.svg","sizes":"any","type":"image/svg+xml"}],["$","$L20","2",{}]]