Editing a Driver's Shift

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The loop

Four steps. The third one is conditional, and knowing when to skip it saves you a minute every time.

Edit the shift

Left vehicle panel → pick the van → open the shift editor. Change pull-out and pull-in times, swap a garage, disable the van for the day, or add a break or service stop.
Save

Times, garages and the disable switch are staged behind Save. Breaks and service stops are not — they saved the moment you added them.
Reload the data — only if you changed a garage, a break, or a service stop

Those three change the data the solver is built from, so the date has to be re-read. Everything else travels with the solve itself and needs no reload. The table below is the whole rule.
Solve, or re-solve

Only now does the change affect assignments.

Batch your edits

When you do need a reload, make all the day's shift edits first and reload once. A full-size reload takes about a minute and rebuilds clustering, drive-time matrices and trip ranking. Reloading after each edit is the single most expensive habit on this page.

Does this need a reload?

Half the shift editor needs one and half doesn't. Reloading when you didn't have to costs a minute; skipping one you needed means the solver never sees your change.

Shift editor — reload rule
What you changed	Reload?	Why
Disable shift for this date	No	Rides on the solve request itself.
Pull-out / pull-in time	No	Rides on the solve request itself.
Start or end garage address	Yes	The new garage needs a row in the drive-time matrix, and that is only built when the date loads.
Break	Yes	Changes the loaded shift the solver plans against.
Service stop	Yes	Changes the loaded shift the solver plans against.

You do not have to memorise this. When a reload is genuinely required the app stops you: a banner appears and Start solve will not fire until you reload. If there is no banner, there is nothing to reload.

The banner is not always about you

Staleness is decided on the server, for the whole date. If a colleague adds a break to any van, the banner appears on your screen too and names their change as the reason. It is one shared dataset, not your local copy.

The banner says "driver breaks" even for a service stop

Breaks and service stops are the same kind of record underneath, so both raise the same message: "Driver breaks changed since this date was loaded." If you just added a refuel stop and the banner talks about breaks, nothing has gone wrong — it means your stop registered.

What's in the shift editor

In the order the editor presents them.

Controls
Control	What it does
Disable shift for this date	Driver out or vehicle down — the van is excluded entirely. Disables the rest of the form.
Pull-out / pull-in time	Leave empty to keep the roster time, which is shown beside the field.
Start garage address	Empty means the roster garage. The address is looked up when the date next loads, so a typo stops that load and names the van.
End garage address	Only if the driver finishes somewhere other than where they started.
Breaks (this date)	Time-only unavailability — no location.
Service stops (this date)	A real place the van must visit: address, type (refuel or maintenance), a time window, how long it takes, and notes.
Reset to CSV	Drops the override completely and returns the van to its roster day.

Four things that catch people out

1 · Cancel does not undo a break

Breaks and service stops save the instant you add or remove one. They are written straight to the shared schedule, so a colleague sees them within seconds, and closing the editor with Cancel will not take them back. Only times, garages and the disable switch wait for Save. To undo a break, remove it.

2 · A greyed-out Save is usually Hours of Service

Saving is blocked if the shift breaks any of the three limits — not just the daily one:

15 hours in a single day, measured from pull-out to pull-in.
8 hours rest between shifts, so a 22:00 finish cannot start before 06:00.
60 hours across any rolling 7-day window.

An alert inside the editor names which limit you hit and the earliest or latest legal time. There is no per-shift override — if the driver genuinely needs those hours, the limits themselves have to change. The same check runs again when you solve, so a shift that slips through will be refused there instead.

3 · Overlaps warn, but don't block

A break inside a service-stop window is sometimes exactly what you meant, so the editor tells you and lets you continue.

4 · Repeating stops are managed elsewhere

A service stop that came from a recurring series shows a Repeating badge and cannot be removed here. Change it in the recurring service-stop dialog, which edits the whole series.

What the solver does with breaks and service stops

Both are real constraints. Neither is a reminder.

A break blocks work: no stop may be served across it, and a drive that would run through it is pushed until after. The break still counts inside the driver's 15-hour day.

A service stop is routed, not remembered. The van is planned to drive to the address, sit there for the time you set, and carry on. The stop is placed at the earliest point where the whole day still works — every trip's window, the partial-day cutoff, and the hours limits all have to survive it.

A badly placed service stop costs you trips

Because the stop is hard, trips that no longer fit around it come out unassigned rather than bending the stop. Put the window where the van can actually absorb it — mid-morning on a packed van is expensive, and the cost shows up as unassigned trips, not as an error.

If no workable position exists at all, the stop is added anyway and flagged, so an impossible request surfaces in the audit instead of disappearing quietly.

Worked examples

Driver called in sick

Open the shift → Disable shift for this date → Save → Solve

No reload. If the day is already solved and you don't want to re-solve everything, unassign that van's trips in the Solve view and place them by hand instead.

Driver can only start at 09:00 today

Open the shift → Pull-out 09:00 → Save → Solve

No reload. Skip the solve and the plan still assumes their roster pull-out — and nobody finds out until the van doesn't show.

Van needs refuelling around 11:00

Open the shift → Add service stop → address, Refuel, window, dwell → Reload → Solve

Reload required. Give the window room — a tight window on a busy van sheds trips.

When something looks broken

Save is greyed out and I can't tell why

An Hours-of-Service limit is blocking. Look for the alert inside the editor — it names the limit and the legal time. See the three limits above.

A reload banner appeared and I didn't change anything

Someone else did. Staleness is per-date and shared; the banner names whose change caused it. Reload and carry on.

Start solve won't fire

The date is stale and the solve is being held back deliberately, so you can't accidentally solve without a colleague's break. Reload, then start it.

I moved a garage and the solve was refused

Garage changes need a reload before they can be solved — the new address isn't in the drive-time matrix yet. Reload, then solve.

I removed a break but it came back

Check for a Repeating badge. Occurrences from a recurring series can't be removed from the shift editor; open the recurring dialog instead.

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